Terms of Service
These terms govern the use of our solar water heater services across Dubai, Abu Dhabi, Sharjah, and all UAE emirates. Please read carefully before using our services.
Effective Date: January 1, 2024
Last Updated: January 15, 2024
Key Service Terms
Quick overview of our service warranties and coverage across UAE.
Installation Services
5-10 yearsCoverage:
System components, installation workmanship, performance guarantee
Conditions:
DEWA/ADDC/SEWA approved installations, regular maintenance required
Repair Services
1-2 yearsCoverage:
Repaired components, labor, replacement parts
Conditions:
Genuine parts only, excludes damage from misuse or neglect
Emergency Services
90 daysCoverage:
Emergency repair work, temporary fixes, safety restoration
Conditions:
24/7 availability, response time guarantees, emergency rates apply
Maintenance Services
6 monthsCoverage:
Maintenance work performed, system optimization
Conditions:
Regular maintenance schedule, excludes major component replacement
Important Notice
Emergency services are subject to additional terms and conditions. Response times may vary based on UAE location and weather conditions.
Warranty Protection
All services include comprehensive warranties. Regular maintenance is required to maintain warranty coverage across UAE.
UAE Compliance
All installations meet DEWA, ADDC, SEWA requirements and comply with UAE building and safety regulations.
1. Acceptance of Terms
By accessing our website or using our solar water heater services across Dubai, Abu Dhabi, Sharjah, and all UAE emirates, you agree to these Terms of Service.
These terms constitute a legally binding agreement between you and Solar Water Heater Experts UAE.
We reserve the right to modify these terms at any time with notice to existing customers.
2. Services Description
We provide professional solar water heater installation, repair, maintenance, and emergency services across all seven emirates of the UAE.
All services include DEWA, ADDC, SEWA, and FEWA approved installations complying with UAE authority requirements.
Emergency services are available 24/7 with guaranteed response times across major UAE cities.
3. Pricing and Payment
All prices are quoted in UAE Dirhams (AED) and include applicable VAT.
Payment terms: 50% deposit upon service agreement, 50% balance upon completion.
We accept cash, bank transfer, and major credit cards for payment of services.
4. Warranties and Guarantees
Installation warranties range from 5-10 years covering system components and workmanship.
Warranties are valid provided regular maintenance is performed and systems are not tampered with.
Warranty coverage includes free repair or replacement of defective components and associated labor costs.
5. Customer Responsibilities
Provide accurate information about property location and access requirements.
Ensure safe and clear access to installation areas including rooftops and plumbing connections.
Follow maintenance guidelines and operating instructions provided by our technicians.
6. Limitation of Liability
Our liability is limited to the cost of the services provided or AED 10,000, whichever is lower.
We are not liable for indirect, consequential, or incidental damages arising from our services.
We maintain professional indemnity insurance covering our operations across all UAE.
7. Cancellation and Refunds
Services may be cancelled up to 48 hours before scheduled appointment without penalty.
Refunds for cancelled installations will be processed within 14 days, minus any costs already incurred.
Emergency services cannot be cancelled once technician is dispatched.
8. Compliance and Regulations
All installations comply with DEWA, ADDC, SEWA, FEWA, and relevant UAE authority regulations.
Systems are installed according to UAE Building Code, Fire & Safety regulations, and international standards.
Our technicians are certified and trained on UAE-specific regulations and safety requirements.
By Using Our Services, You Agree
By engaging our solar water heater services in Dubai, Abu Dhabi, Sharjah, or any UAE location, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
Terms Accepted
Upon service booking
Protected Service
UAE law governed